Below is the list of our frequently asked questions. If your question is not answered below, please contact us.
What is B-with-us? Back to top
B-with-us is a Choice Based Lettings (CBL) scheme. We advertise Housing Association (Registered Provider) and Private Rented homes. All available properties are advertised each week and applicants who are eligible and qualify to join B-with-us can express an interest in properties for which they want to be considered.
Will I need to provide any additional information with my application? Back to top
We do not normally ask for additional information at the registration stage, however if you require an additional bedroom due to pregnancy, medical condition, to accommodate a carer or for child access, you will need to provide supporting evidence of this.
I am under 18; can I still apply for re-housing? Back to top
People aged 16+ are eligible to join the housing register, however if you are between 16 and 18 you can apply but your application will be suspended until your 18th birthday.
I am a starter tenant; can I still apply for re-housing? Back to top
If you are a tenant of a B-with-us partner organisation, you must meet the transfer criteria in order to be eligible to join the Housing Register. One of the transfer critera is to have lived in the property for at least twelve months. If all the transfer criteria are not met, the application will be closed. If you are a starter tenant with another housing provider that is not part of B-with-us, this will not affect your application.
How will I know what band I have been put into? Back to top
Your band will depend on your living circumstances and if you have a priority under the B-with-us Housing Allocations policy. When you register with B-with-us, you will receive a letter confirming your band. You can also view the reasons for priority on our website.
I think I might be in the wrong band what should I do? Back to top
You may not have provided us with all the necessary information. If this is the case, we will have another look at your application once the missing information has been provided. If you still disagree with the band you have been awarded, you have the right to have our decision reviewed within 28 days of the decision. You should give the reasons why you disagree with the decision. We may ask you for further information to help us to carry out the review. We will write to you with the outcome.
What if I have a change in circumstances? Back to top
If you have a change in your circumstances you should complete an online update to your Housing Register application. This will allow us to keep your application up to date. If you are not sure if you should complete an update please contact us on 0300 123 22 00 and we will let you know what information we need. We may suspend your application if we need you to provide further information.
What are registration and effective dates? Back to top
Registration and effective dates are important because they give you priority within your band. Your registration date is the date that you submitted your application, this will not change. The effective date is the date that you were placed in a band. This will change if you go into a higher or lower band.
I need an adapted property, what do I need to do? Back to top
If you feel you need an adapted property, we will need evidence of the type of adaptations you require, usually from an occupational therapist.
Will adapted properties be advertised? Back to top
Adapted properties are advertised in the same way as any other property, however they may have additional criteria or preferences included. This could include preference being given to applicants with a medical need or preference to applicants with an occupational therapist referral.
What is a bidding cycle and when will properties be advertised? Back to top
Properties are advertised on the B-with-us website on any weekday and are available for bidding for seven days. Once the seven day advertising cycle ends, we will aim to contact the successful applicant within five working days. The day or time you bid does not affect your final position as homes are allocated to the bidder with the highest priority.
What is a bid? Back to top
Placing a bid is the way that you let us know you want to be considered for a property. No money is involved. A bid is simply an expression of interest placed against a property. When you bid you will be placed in a shortlist. Once the advertising cycle has finished your final queue position will be shown on your B-with-us account page.
When can I start to bid for properties? Back to top
You can bid as soon as your application has been made ‘active’. Your application will be made active when it has been approved and any required documents have been received. It does not matter what day or time you bid, as homes will be allocated to the customer with the highest priority.
How do I bid for a property? Back to top
You can bid in various ways: by logging into your account page, in person at any office shown on our Contact us page or by contacting the B-with-us teams on 0300 123 22 00 who can place bids on your behalf. You will have to give certain details to be able to make your bid. If you need help with bidding please contact us on 0300 123 22 00.
How many bids will I be able to make each week? Back to top
Each customer has a maximum of five bids per week for social housing adverts. You don’t have to use all your bids and need to make sure that you read all the property details before placing a bid, and you should only bid on properties that are suitable for you and that you would be willing to accept if offered. In addition to those 5 bids you can also bid on other advert types such as First Come, First Served.
Can I change the bids I have made? Back to top
Yes, you can withdraw bids within the bidding cycle and use them on other properties for which you are eligible. You have a maximum of five active bids per week. Once the advert cycle has closed, your bid can no longer be withdrawn.
Why has my shortlist position changed? Back to top
Your position can change if other customers with an earlier effective or registration date bid on the same property as you, or if customers above you in the shortlist withdraw their bid within the bidding cycle.
Can I check where I am in a shortlist for a particular property? Back to top
Yes, you can do this within the bidding cycle through the My Bids section of your online B-with-us account page. However, your final position will only be shown once the bidding cycle has been closed.
How will I be allocated a property? Back to top
We look at the list of customers who have placed bids once the bidding cycle has closed and offer the property to the first eligible person with the earliest registration or effective date who qualifies for the offer.
How will I know if I have been successful? Back to top
If you are successful, we will contact you once the bidding cycle has closed to check your circumstances are still the same as stated on your application form. If you are still eligible and qualify for the offer, we will provisionally offer you the property. We will then also do an affordability check to ensure you are able to afford the rent and costs of the property. You will not be considered for any other properties until you have made a decision on the offer. It is important that you keep your telephone contact details up to date. If you do not respond to us or cannot make yourself available to attend a viewing we will move on to the next customer.
How long will I have to decide whether to accept an offer of accommodation? Back to top
You will be given 24 hours to make a decision on an offer of accommodation after an accompanied viewing.
What will happen if I have been unsuccessful? Back to top
You will not be contacted if you are unsuccessful, but we will publish details of each property, including the address, successful customer’s band, effective date or registration date, and how many bids have been made. This information is on our recent lets page. You can search on the recent lets page for specific property outcomes and see how many properties have become vacant in the areas of your choice to help you make informed decisions about your chances of being re-housed.
What happens if I refuse a property? Back to top
If your local council have awarded you a statutory homeless duty and you are in band 1 for that reason, your priority will be removed if the council decide the offer you refused was a reasonable offer.
Sometimes when you refuse a property, it will be recorded as an unreasonable refusal. If you unreasonably refuse 3 properties in a 12 month period, your application will be suspended for 12 months and you will not be able to bid for any properties. Each case will be looked at individually and assessed as to the reason for the refusal. You will be told in writing and be given the right of review within 28 days.
What is an unreasonable refusal? Back to top
Examples of unreasonable refusals include, but are not limited to: area unsuitable, failure to respond to offer, repeated bids on a property type or area that an applicant has previously refused or deemed unsuitable or where the applicant states that they are not ready to move.
I am worried I might become homeless, what can I do? Back to top
You can seek advice from your local Council Housing Needs Team by visiting their website and completing an online self-referral form. They can offer advice about your current housing situation and other housing options.
I am working, can I apply Back to top
Yes you can. If you have been working for 9 out of the last 12 months and have completed the employment section of your applciation correctly, you will be given additional banding on the scheme.
I cannot manage in my home due to my health needs. What do I do? Back to top
You should submit an application to join the Housing Register and ensure you fully complete the medical section with as much information as possible about your medical condition and the reasons why your current home isn't suitable for your medical needs. We will assess your application and you may be given a medical banding.
If I owe any money from a previous tenancy will I be able to join the housing register? Back to top
You will be able to join but your application will be suspended until the debt has substantially reduced, usually by at least 50%. You will not be offered a property until the debt has been cleared in full.
What happens if I owe rent at my present home? Back to top
If you owe rent arrears at your current home, your application will either be suspended of closed. If you are a tenant of a B-with-us partner organisation, your application will be closed and you may re-apply once the arrears have been cleared. If your current home is privately rented or to housing provider which is not part of B-with-us, your application will be suspended for 12 months and you will need to provide evidence that the arrears have been cleared for your application to be activated.
I am a single person; will I be eligible for a two property? Back to top
Single applicants or couples will usually be eligible for one bedroom properties, unless they can provide evidence that an additional bedroom is required, for example due to pregnancy, medical needs or to accommodate a carer. Occassionally, two bedroom properties may be advertised for applicants with a one or two bedroom need, subject to a satisfactory affordability assessment.
I am in prison - can I go on to the Housing Register? Back to top
You can apply to the B-with-us housing register; however your application will only be activated when you have a release date. No offers of accommodation will be made until you are released.
How long will I have to wait for a home? Back to top
It is difficult to predict accurately how long you will have to wait. It all depends on what area you are looking for, what type of property you need, what band you are in and your effective or registration date. Look at the recent lets page where you can search by property type and area to see how long other applicants with the same band and a similar date to you waited to be rehoused. This information can help you understand your chances of being rehoused.
What is extra care housing? Back to top
Extra Care housing provides apartments for older people in a community setting, with flexible care and support services available onsite. Residents are able to retain their independence in their own home with the security and rights provided by a tenancy agreement.
Benefits of living with an Extra Care housing scheme include:
In some areas applicants may already need to be in receipt of an existing care package to be considered for one of these homes.